🌟 We’re Hiring: Operations Team Leader

Xyla, part of Acacium Group

Remote working with occasional office visits

6 months fixed term contract

£30,000 per annum

Are you a positive and solution-focused leader ready to make a meaningful impact in neurodevelopmental care? We’re looking for a Team Leader to lead our admin and customer service team to support the delivery of our ADHD and Autism assessments.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Team Leader. Part of Acacium Group, Xyla's mental health support team provides a wide range of mental health services to support the NHS and local authorities across the UK. Our goal is to make sure everyone gets the help they need quickly and easily. We provide people with adult digital mental health support, children and young people digital mental health support, group mental health support and mental health assessments.

💡 About the Role

In this role, you will:

• Set and maintain service expectations by conducting performance reviews and one-to-ones, providing ongoing support for team development.

• Manage KPIs, take morning planning meetings, and send weekly update emails including rotas and staff planning for the week.

• Attend contract meetings to discuss accounts, check reporting including audits and monthly savings, and provide weekly reporting on deliverables, individual stats, and monthly saving reports.

• Ensure compliance with all relevant regulations and standards, implement and monitor quality assurance processes and maintain accurate and up-to-date records and documentation.

This is a role where your mentoring and coaching skills will really make a difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Excellent leadership skills.

• Good written and verbal communication skills.

• A solutions focused individual with good problem solving skills.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Experience leading a team.

• Experience managing rotas and coordinating service delivery.

• Experience managing targets and working towards SLAs.

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.