Care Liaison advisor 

Xyla Community Services (part of Acacium Group)

Hybrid, in Espsom
Fixed Term Contract - 6 months
£26,000 per annum 

Unlock your potential:

Are you organised, personable, and passionate about helping people? If you thrive on building relationships and delivering exceptional customer service, we have an exciting opportunity for you!

We are looking for a Care Liaison advisor to join our team, where you will play a vital role in our company's success. In this role, you will closely collaborate with hospital discharge teams and care homes to source the best care packages for our clients.

This position offers a unique opportunity to work towards quick and safe discharge plans, supporting families during challenging times.

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

💡 About the Role

Every day you will…

• Collaborate with care homes, care agencies, senior health and social care professionals, patients, and their families in Epsom Hospital.

• Interact with families in a caring and empathetic manner.

• Act as the liaison between discharge teams, local authorities, clients, and care providers, ensuring timely and high-quality service delivery within the established timeframe.

• Ensure prompt and precise discharge plans for patients and their families 

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

🎯 What You’ll Bring

• Previous customer service experience with excellent written and verbal communication skills

• Previous administration experience with good attention to detail

• The ability to organise and prioritise workload effectively

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.