🌟 We’re Hiring: Customer Service Advisor

Permanent, Full Time 

Monday - Friday 9am-5pm with 2x later shifts and 1x Saturday shift per month

£23,810 per annum + opportunity to earn monthly bonus

Office based in Leeds, LS1 5QX

January start date

Are you a proactive and empathetic communicator with a passion for helping others lead healthier lives? We’re looking for a Customer Service Advisor to join our team and guide individuals through transformative health and wellbeing programmes.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Customer Service Advisor. Part of Acacium Group, Xyla's health and wellbeing team are dedicated to making the UK’s local communities healthier. We help people to understand and take control of their own health through sustained behaviour change, transforming lives for the better through weight management, quit smoking services, diabetes services, cardiovascular disease prevention and health coaching & social prescribing. 

💡 About the Role

In this role, you will:

• Contact service users following receipt of their referral to promote the programme, offer support and resources, and deliver outstanding customer service
• Conduct initial assessments during booking calls, including triage for further coaching calls where appropriate
• Carry out routine and ad hoc administrative duties to support the smooth running of the service, including data entry, document management, and scheduling
• Monitor and manage the shared mailbox, ensuring all incoming queries are acknowledged and responded to promptly and professionally

This is a role where your attention to detail and communication skills will really make a difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Confidence working with Microsoft packages like Word, Excel and Outlook.
• Good written and verbal communication skills.
• Confidence over the phone 

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.
• You’ll help us maximise value by ensuring data quality.
• You’ll be part of a supportive team where new ideas are welcomed.
• You’ll have opportunities to learn, grow, and develop your skills.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance
• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Exceptional customer service experience 
  
• Administration experience 
• Experience supporting customers over the phone

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDENT2022