We are hiring: Service Delivery Lead
Xyla Healthcare Services (part of Acacium Group)
Field Based across England and Wales
Full Time, Fixed term contract until March 2027
£42,000 - £44,000 per annum + £3,000 car allowance

We are hiring a Service Delivery Lead to join Xyla Healthcare Services, a leading healthcare provider delivering innovative and high-quality services that improve access to healthcare and create better outcomes for patients and participants across the UK.

In this role, you will provide clinical and operational leadership across mobile clinic services supporting the Our Future Health project. You will ensure the delivery of safe, high-quality, participant-centred services, whilst leading frontline teams, driving service improvements and ensuring compliance with clinical governance standards. Acting as the key operational contact on-site, you will play a pivotal role in delivering an exceptional participant experience and maintaining service excellence.

In this role, you will:

• Provide clinical and operational leadership to multidisciplinary teams across mobile clinic locations.

• Support healthcare colleagues with participant assessments, measurements and venepuncture, including complex blood collection procedures where required.

• Monitor participant flow and operational performance, ensuring services are delivered safely, efficiently and in line with SOPs and clinical protocols.

• Act as the first point of escalation for operational issues, incidents, complaints and clinical concerns, ensuring appropriate resolution and reporting.

• Contribute to quality improvement initiatives, audits, investigations and service developments that enhance participant experience and outcomes.

What we’re looking for:

• Current NMC or HCPC registration.

• Minimum 12 months’ phlebotomy experience with strong venepuncture skills.

• Experience working within an outpatient, diagnostic or similar clinical environment.

• Demonstrable experience leading, motivating and supporting teams in a healthcare setting.

• Strong understanding of clinical governance, quality standards, incident reporting, risk management and infection prevention and control.

• Excellent communication, stakeholder management and problem-solving skills.

Your Benefits

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You'll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents.

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium GroupXyla Healthcare Services is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner. We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do. Join us and play a key role in shaping the future of society and improving people’s lives.

Inclusion and accessibility We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising the unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs