🌟 We’re Hiring: Private Care Concierge

Permanent, Full Time

Kensington, London

£35,000-£37,500 per annum

Are you passionate about delivering exceptional care and making a real difference in the community? We’re looking for a Private Care Concierge to join the team and coordinate all aspects of our client’s care package under the direction of the Clinical Lead.

The client has a complex cardiac, gastrointestinal, and respiratory history, requiring a well-coordinated, highly reliable nursing service. Care is delivered within a private residence, supported by a small, established nursing team. The household also includes a small, friendly dog, and applicants should be comfortable working in a home environment.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Private Care Concierge. Part of Acacium Group, Ellea Nursing provides bespoke premium private care nationwide. We work with our service users to tailor care to support their exact requirements, no matter how unique their circumstances are. We provide holisitic support from professionals our clients can trust, whether it is temporary post-operative support, or a loved one requiring long-term palliative care in their own home, our team works with clients to create a care service tailored to their needs.

💡 About the Role

In this role, you will:

• Coordinate the day-to-day running of the client’s package, ensuring all key operational elements are organised, communicated, and followed through and act as a key point of contact for the client, their family and the care team.

• Support the Clinical Lead by coordinating actions arising from reviews, meetings, incidents, concerns, client changes, and package developments.

• Support the coordination and maintenance of package documentation, trackers, action logs, and reports.

• Support oversight of non-clinical package logistics, including coordination around supplies, equipment, household arrangements, or other practical requirements relevant to the smooth running of the package.

This is a role where your communication and organisation skills will make a real difference.

🎯 What You’ll Bring

• Ability to coordinate multiple stakeholders and priorities simultaneously.

• Professional, discreet, and highly reliable.

• Ability to work calmly under pressure and respond to changing situations.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Background in care or health and social care support services.

• Experience coordinating complex care packages, client services, or high-level support arrangements.

• Experience working with clients in community-based settings.

Bonus (but not required): Experience in private care settings.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDCLIN2022