Operations Director

Ellea Nursing & Pulse Nursing at Home

Hybrid with 3 days a week in our Appold Street office, London

Permanent, Full Time

Unlock your potential:

Are you a strategic and innovative leader? Are you passionate about delivering a world class service? We have an opportunity to join our Senior leadership team as an Operations Director, responsible for the delivery of all operational services across Ellea Nursing and Pulse Nursing at Home.

This role ensures that contractual obligations are met with minimal gross margin loss, drives account retention, and supports strategic growth initiatives. You'll play a pivotal role in delivering our World Class Care Services Model, enhancing service quality, and enriching the lives of our service users in their homes and communities.

Part of Acacium Group, Pulse Nursing at Home provides flexible, bespoke care for people living in their own homes and communities across England and Scotland. Ellea Nursing provides bespoke premium private care nationwide. 

Everyday you will...

• Ensure services are delivered in line with contractual requirements, quality standards, and financial targets
• Drive performance, productivity, and engagement across teams, encouraging adoption of new ways of working and technological initiatives
• Ensure the profitability and growth of existing accounts, maintaining current business levels and identifying opportunities for expansion
• Collaborate with the Growth Director to support the onboarding and mobilisation of new business opportunities, sales, and margin growth
• Work closely with the Managing Director to ensure profitability meets or exceeds budget forecasts
• Lead, inspire, and develop operational teams to deliver high performance and a culture of excellence, fostering an open, positive, and inclusive working environment
• Drive continuous improvement initiatives to enhance service quality and user experience

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Gym Flex- discounted gym memberships, UK-wide
• Events and incentives including regular team away days
• Rewards Portal offering discounts on shops, restaurants, bars and cinemas
• Rewards and recognition programme awarding monthly vouchers to nominated employees
• 25 days annual leave that increases upon each year of service
• Free flu vaccinations
• Cycle to Work scheme
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Optional charity involvement with 2 paid charity days a year

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must...

• Have proven experience in senior operational leadership
  
• Have strong commercial acumen with a track record of managing budgets and improving profitability
• Have a demonstrated ability to lead large, dispersed teams and drive performance
• Be a strategic thinker with the ability to translate vision into operational delivery
• Have experience working within the complex care sector

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.