Unlock your potential:

Are you passionate about providing outstanding customer support? Do you thrive in a fast-paced, team-oriented environment?

We’re offering an exciting opportunity to join our Workforce Engagement Team, where you’ll support our nurses and social workers who deliver vital care in the community. Your role will help drive engagement, retention, and professional growth, making a direct impact on the well-being of our clinical teams.

If you're a friendly, service-driven individual who enjoys helping others, this could be the perfect fit for you!

As part of the Acacium Group, Xyla Community Services delivers complex care in community settings. Our mission is to be a world-class provider of highly personalised care, empowering individuals to live safe, fulfilling lives at home and in their communities. We pride ourselves on a collaborative culture where every team works together with a shared purpose—putting our clients at the heart of everything we do.

Every day you will:

• Lead, motivate and develop a team of Compliance Coordinators to achieve individual and team objectives.

• Manage team performance against agreed KPIs, SLAs and quality measures.

• Conduct regular one-to-ones, coaching sessions and performance reviews.

• Support succession planning and development opportunities within the team.

• Foster a positive, collaborative and accountable team culture.

• Manage team rotas, workload allocation and resource planning to ensure operational requirements are met.

To thrive in this role, you must have...

• A minimum of 2 years' experience in a Team Leader, Supervisor or people leadership role.

• Experience managing team performance against KPIs, SLAs and quality standards.

• Strong coaching, mentoring and people development skills, with the ability to motivate and support team members to achieve their potential.

• Experience handling escalations, resolving complex queries and implementing effective solutions.

• Excellent stakeholder management and communication skills, with the ability to build positive working relationships across teams.

• Good working knowledge of the Microsoft Office suite, including Outlook, Word, PowerPoint and Excel.

• Strong planning, organisational and workload management skills, with the ability to prioritise effectively in a fast-paced environment.

• Previous experience within a compliance, onboarding, workforce engagement, healthcare recruitment or regulated environment will be advantageous.

What’s in it for you?

A strong commitment to your personal and professional development. Opportunities to grow and gain experience across our global organisation. Regular team events

• Opportunities for career growth and development

• Exposure to an international healthcare organisation

• Performance incentives and team engagement initiatives

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Employer contributions towards medical aid (After 3 months)