🌟 We’re Hiring: Client Relationship Executive

Permanent, Full Time

Fully office based onsite at UCLH (University College London Hospitals NHS Foundation Trust), Euston Road

Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for a Client Relationship Executive to join our team and deliver an outstanding customer service to our healthcare workers and clients at UCLH.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Client Relationship Executive. Part of Acacium Group, Bank Partners ensure valued healthcare professionals are supported to work flexibly whilst providing much-needed cover for potential gaps in rosters that would otherwise impact patient safety.

💡 About the Role

In this role, you will:

• Build and maintain strong relationships with stakeholders at UCLH, acting as their primary point of contact and ensuring trust and collaboration.
• Coordinate staffing needs by working closely with recruitment, bookings, and compliance teams to deliver efficient service and resolve queries quickly.
• Monitor and improve service delivery by gathering feedback, conducting regular check-ins, and implementing initiatives to boost staffing fill rates and reduce reliance on external agencies.
• Utilise market insights and data to anticipate demand trends, answer ad-hoc queries, and tailor solutions that meet client-specific requirements.

This is a role where your relationship building skills will really make a difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Confidence working with Microsoft packages like Word, Excel and Outlook.
• Exceptional relationship building skills.
• A proactive approach and self-motivation to manage your workload effectively.

Bonus (but not required): Experience within the healthcare sector

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.
• You’ll help us maximise value by ensuring data quality.
• You’ll be part of a supportive team where new ideas are welcomed.
• You’ll have opportunities to learn, grow, and develop your skills.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance
• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Experience in a client facing role.
• Relationship management experience with various stakeholders.
• Administration experience.

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDENT2022