Resourcing & Commercial Manager

Xyla Healthcare Services (Part of Acacium Group)

Permanent, Full Time

Monday to Friday 9:00 - 17:30 (37.5 hours per week)

Hybrid working with London Office (Appold Street) 2/3 days per week

£37,000 - £40,000 Per Annum (D.O.E)

Unlock your potential:

As our Resourcing & Commercial Manager, you will lead the coordination of clinical workforce resourcing and oversee commercial operations across Elective Care services. This strategic role combines operational delivery, financial oversight, and team leadership to ensure high-quality, cost-effective service provision for NHS clients and patients.

You will be responsible for managing the Acute Resourcing & Booking Team, overseeing clinical payroll and travel/accommodation operations, and driving improvements in systems and processes. Working closely with Service Delivery, Mobilisation, Finance, and MSP partners, you will ensure that staffing is efficient, communication is seamless, and commercial performance is continuously monitored and optimised.

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed. Working with over 80 NHS trusts, our clinical care team delivers a range of clinical services in hospitals, the community or virtually. Our services include diagnostic, acute and virtual services – all of which are designed and delivered by senior NHS consultants and operational staff who ensure that national clinical guidelines and operational best practice guidance are met.

Everyday you will...

• Effectively line managing and leading the Resourcing and Booking team, actively supporting and promoting the development of the team, through a clear and structured 1to1 framework.
• Ensuring prompt escalation processes for urgent and long-term shift gaps, working closely with our Group recruitment & compliance Managed Service Provider (MSP).
• Leading the MSP relationship, ensuring services are being delivered in line with agreed KPI’s/SLA, minimising/irradicating the impact of workforce related cancellations within the Acute business.
• Distributing work effectively across all team members to ensure that work is completed efficiently, accurately, and ahead of required timelines.
• Taking the lead on all Telephony projects and responsibility for the performance of our lines against the SLA requirements.
• Becoming a super-user for the current resourcing and CRM system, IQX, participating and leading in the review and improvement of the system.
• Leading on the development of new technology to support better clinic coordination, resourcing, and staff experience.
• Overseeing the distribution of relevant documentation and reporting instructions, including team lists, site documents/updates, to all clinical teams ahead of their shifts.

What's in it for you?

In return for your hard work, we can offer you career development and a range of exciting company benefits including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Workplace pension scheme
• Opportunities to work from home offering flexible working
• Gym flex
• Reward Portal, offering discounts on shops, restaurants, bars and cinemas
• Free flu vaccinations
• Cycle to Work scheme
• Health Assessments and Dental Insurance
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual parties and an annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

• Experience in managing a large team within a fast paced, complex, and regulated industry including scheduling large multi-disciplinary service teams within healthcare.
• Prior expertise in team KPI management, implementing cost control measures and reporting on this
• Strong relationship building, management and communication skills to support mobilising large teams of clinical staff to meet contract demands
• Track record of building and maintaining effective working relationships with all levels of staff both internally and externally

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.