Applications close 18th August 2025

Customer Support Partner

Bank Partners

Newcastle Under Lyme

£24,570 per annum

Permanent, Full Time with shift patterns 8am-4pm, 9am-5pm, 10am-6pm

Unlock your potential:

Are you passionate about delivering exceptional customer service? Do you enjoy working in a people focused role?

We have an opportunity to join our team as a Customer Support Partner! In this role you will liaise with our workers via email and telephone call, resolving queries in an efficient and supportive manner. We're looking for someone who is solutions focused, as you'll be liaising with internal teams to support processes and eradicate queries at root cause wherever possible.

Part of Acacium Group, Bank Partners is the UK’s leading independent expert in managed staff bank solutions to the NHS. We support healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. 

Every day you will...

• Manage all telephone and online queries raised by workers such as customer preferences, pay queries, annual leave, compliance, system changes and hourly rates,  ensuring all are handled in a supportive manner to encourage a continued effective working relationship with candidates
• Focus on customer experience in order to encourage worker retention and minimise unnecessary attrition by providing an effective query handling operation
• Use our customer support systems, ensuring appropriate resolution of incoming queries and all activity tracked in the correct manne
• Work with our internal teams to support the continuous improvement and development of the Bookings function, in order to meet client, business and regulatory requirements

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Progression and development opportunities across a global organisation with over 20 different brands
• Workplace pension scheme
• Gym Flex- discounted gym memberships, UK-wide!
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Health Assessments and Dental Insurance
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have...

• Strong written and verbal communication skills
• Experience in a customer service role
• Administration experience with a high attention to detail
• Good organisation and time management skills

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.