Community Governance Coordinator

Xyla (part of Acacium Group)

Permanent, full time

£24,500 per annum

Monday to Friday - 9am - 5pm

Hybrid - Bristol, BS13 8BX, 2 days in office & 3 days working from home

Unlock your potential:

We have a new opportunity for an organised and professional individual to join our team in Bristol as a Community Governance Coordinator.

We're seeking a proactive problem solver to join our team! You will handle concerns, complaints, and incidents across our Xyla Community services brands. In this role, you will be required to liaise and support all involved as well as communicating with safeguarding boards and professional and regulatory bodies such as the NMC and CQC. 

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Our community services team leverage short-term, long-term and lifetime solutions to quickly adapt to the changing needs of healthcare systems. As a CQC-registered healthcare organisation, working in partnership with integrated care systems and other NHS organisations, we deliver exceptional elective care outside of hospital.

Everyday you will…

• Use our Inphase system and will be responsible for processing and updating complaints and incidents and escalating serious incidents.
• Be responsible for coordinating the investigation and evidence gathering
• Support those involved in an incident or complaint and provide support, updates and outcomes
• Identify where change is required in process or within a care package to reduce risk moving forward
• Identify any trends or patterns within your case load.

What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance you need to have a long, successful career with us
• Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
• Endless learning and development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to work scheme
• Life assurance, critical illness cover and private medical insurance
• Annual top performers award with £1000 voucher
• Flexible working with opportunities to work from home
• Onsite gym, café and shop in our office with available parking spaces!

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have...

• Previous customer service experience to build rapport and help manage expectations during any interaction
• The ability to manage a database and keep records up to date so good knowledge of Microsoft packages is essential
• Confident communication and have excellent written and oral skills
• A background in working in a process led environment
  

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.