Care Liaison Advisor

Xyla Community Services (part of Acacium Group)

Full Time with regular weekend work

Weekday hybrid model at James Paget hospital. Weekends to be worked across 3 hospital sites: James Paget Hospital, Norfolk & Norwich University hospital and Queen Elizabeth Hospital

6 Months Fixed Term Contract

£25,000 per annum

Unlock your potential:

Are you organised, personable, and passionate about helping people? If you thrive on building relationships and delivering exceptional customer service, we have an exciting opportunity for you!

We are looking for a Care Liaison advisor to join our team, where you will play a vital role in our company's success. In this role, you will closely collaborate with hospital discharge teams and care homes to source the best care packages for our clients.

This position offers a unique opportunity to work towards quick and safe discharge plans, supporting families during challenging times.

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Every day you will…

• Communicate through regular touch points both over the phone and in person, updating system notes to accelerate patient discharge
• Drive customer satisfaction and deliver results through execution of effective care placements
• Act as the link between discharge teams, local authority, clients, their families and healthcare providers to facilitate discharge and ensure a seamlessly coordinated service
• Organise caseloads in priority order having fully understood patient needs

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful
• Progression and development opportunities within a global business
• Endless learning & development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Opportunities to work from home in a fully remote position
• Life Assurance, Critical Illness Cover and Private Medical Insurance

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role you must ideally have...

• A warm, patient-centered approach to our service
• Excellent communication and listening skills
• The ability to stay calm under pressure and think on your feet
• A commitment to upholding confidentiality and dignity in all interactions
• A results focused approach with the ability to challenge the status quo and get the best results delivered for the customer

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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