Care Liaison Advisor

Xyla (part of Acacium Group)

Liverpool (Aintree University Hospital)

12 Month Fixed Term Contract with potential for extension

Monday - Friday between 8am - 6pm and you may be required to work Bank Holidays & weekends on call on a rota basis

£25,000 per annum plus an amazing benefits package

Unlock your potential:

Are you passionate about helping others and delivering exceptional service? Do you thrive in a fast-paced, meaningful environment where your work truly matters?

We’re looking for a compassionate and confident Care Liaison Advisors to coordinate ongoing care for patients and their families.

In this vital frontline role, you’ll be supporting individuals throughout their healthcare journey—answering queries, scheduling appointments, and ensuring every interaction is handled with empathy, efficiency, and care.

You’ll be part of a dedicated team that puts people first and works together to create a smooth, reassuring experience for all.

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Every day you will…

• Communication through regular touch points both over the phone and in person and updating system notes to accelerate patient discharge
• Drive customer satisfaction and deliver results through execution of effective placements
• Consistent and regular communication acting as the link between discharge teams, local authority, Next of Kin/Families, clients, ward nurses, care providers and service users to facilitate discharge and ensure a seamlessly coordinated service.
• Ability to effectively organise caseloads In priority order having fully understood patient needs.
• Flexibility when approaching all situations with a willingness to learn and an inquisitive mind.

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful
• Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
• Endless learning & development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Opportunities to work from home in a fully remote position
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role you must ideally have...

• A warm, patient-centered approach to our service
• Excellent communication and listening skills
• The ability to stay calm under pressure and think on your feet
• A commitment to upholding confidentiality and dignity in all interactions
• A results focused approach with the ability to challenge the status quo and get the best results delivered for the customer

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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