Healthcare Business Partner

Bank Partners (Part of Acacium Group)

Onsire working with NHS trust in North East London 

£27,000-£28,000 + up to £1650 Quarterly Bonus 

Permanent, full time

Unlock your potential:

We have an exciting opportunity to join our team as a Healthcare Business Partner, where you will work collabratively ensuring seamless operations and effective communication between clinical and non-clinical stakeholders supporting a consistent service delivery. 

You will serve as the primary on-site contact for stakeholders to build trust through handling complex queries, with a focus on improving the bank fill rate and reducing agency staff reliance, prioritising excellent customer service. A key part of your role will be to drive positive changes through insight, research, and collaboration, educating to reduce excess demand and fostering strong relationships with eRostering and ESR teams.

Part of Acacium Group, Bank Partners is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.

Every day you will...

• As the primary point of contact for senior stakeholders understanding their needs and proactively addressing any concerns where you will have regular check-ins with to maintain open communication and gather feedback.
• Work in partnership with recruitment, delivery, compliance and business support to ensure an effective service and resolve day to day queries looking for opportunities to improve processes and service delivery continually.
• Actively explore approaches to boost the bank’s staffing fill rate, aiming to reduce dependence on external agency workers.
• Look at Market Intelligence (MI) on a regular basis to predict demand trends and surges, strategically adjusting trust booking patterns to enhance service efficiency.
• Address and resolve customer complaints or concerns in a professional and timely manner keeping an eye on opportunities to upsell or cross-sell products and services to our customers to support business growth.

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance you need to be successful
• Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
• Endless learning & development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Optional charity involvement with two paid volunteering days a year
• Annual top performers award with £1000 voucher

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you will ideally have...

• Previous high volume client management or recruitment experience with an understanding of healthcare/MSP/RPO recruitment being advantageous.
• Excellent stakeholder management and relationship building skills both written and verbal with good problem solving skilletset and a high attention to detail.
• Expertise in carrying out data analysis and reporting on this to key stakeholders both internally and externally.
• Strong organisational and multitasking abilities for resolving complex queries, especially when under pressure whilst being confident in administrative duties.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.