Customer Service Administrator

Bank Partners (part of Acacium Group)

London, Appold Street, EC2A 2AP

£25,600 + Monthly bonus

Permanent - Full time 

Monday - Friday / 9:00 - 17:00 (37.5 hours per week)

3 days in the office, 2 days working from home

Unlock your potential:

Do you find joy in connecting with others on a personal level and feel a genuine passion for making a positive impact in people's lives? If you're the type of person who loves forming meaningful connections and gets a sense of fulfilment from going above and beyond to provide outstanding support, then this could be perfect opportunity for you.

We are looking for a customer service-focused individual to join our Customer Service team in London, where you will deliver a first-class experience to all external customers and go above and beyond to put customer service at the heart of everything you do. You will be joining a fantastic team who work collaboratively to achieve great results and make a significant impact on the success of the business.

Bank Partners (part of Acacium Group) are an established, reputable, multi-award-winning business who provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to ensure we support staff shortages across the wards, seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.

Every day you will...

• Deal with the database management – ensuring all staff who have not worked are contacted and their file updated accordingly, are offered alternative UCLH Bank opportunities, or archived from the system.
• Conduct pre-screens for candidates to determine their suitability to the roles the programme has to offer.
• Ensure candidate's files adhere to local trusts compliance process and general legislation, right-to-work checks
• Thoroughly checking all required documentation to ensure it complies with our policies and standards.
• Interact with others in an open, honest, respectful and fair manner, use a range of communication styles and methods to convey information.
• Ensuring candidates files adhere to local trusts compliance process and general legislation, right to work checks etc.

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Progression and development opportunities across a global organisation with over 20 different brands
• Access to a fantastic Learning & Development platform which provides you with endless opportunities, including fully-funded qualifications
• Workplace pension scheme
• Gym Flex- discounted gym memberships, UK-wide!
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Health Assessments and Dental Insurance
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

To thrive in this role, you must ideally have...

• Experience in customer services and/or compliance.
• Excellent Telephone Manner.
• Proficient IT Skills.
• Ability to plan and prioritise workload effectively

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.