Platform manager

Acacium Group

Location: remote with regular travel to UK offices

Permanent, full time (flexibility required to work occasional out of hours and weekends)

Competitive salary plus excellent bonus and benefits

Unlock your potential:

Join our tech and transformation team for an exciting new opportunity! As a Platform manager you will implement Agile best practices within your team to help convert all requirements into well-defined specifications, along with appropriate testing plans and technical delivery schedules for team members and vendor partners to execute. You will aim to deliver the simplest and least customised solutions to meet business needs effectively whenever possible.

You will work in partnership with the vendor partners for the platforms you oversee, you will comprehend their proposed roadmaps and assist the Head of patient service platforms in shaping these to ensure they align with Acacium Group’s requirements. You will also help define and implement mechanisms to monitor the quality of services provided and ensure costs are managed and benchmarked.

This is a great opportunity for someone who can contribute to change and process improvement, who is keen to join an impactful business making a difference!

Every day you will…

• Act as the operational service owner for our patient service platforms working closely with key stakeholders across the group to ensure operational performance against agreed SLA and KPIs, monitoring performance against agreed metrics
• Assist the delivery of technical roadmaps & plans for improving the effectiveness and efficiency of the patient service platforms through improved stability, capacity management, quality and cost effectiveness
• Use best practices and the ITIL framework to drive continual process improvement culture within your Platforms
• Assist the definition of Agile usage within global technology operations & implement these within your team, including SCRUM for management of delivery schedules
• Assist the delivery of projects focusing on implementing new capabilities, features, or enhancements within the patient service platforms you manage

• Deliver improvements to your platforms, preparing business cases as needed for funding

What’s in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Flexible working model with opportunities to work from home
• Competitive salary, bonus and benefits
• Reward Portal, offering discounts on shops, restaurants and bars
• Workplace pension scheme
• Gym Flex- UK wide discounted gym membership
• Discounts on shops, restaurants, bars and cinemas
• Health Assessments and Dental Insurance

Join us and make a difference:

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have...

• Experience of working with and preferably implementing Agile methodologies to manage delivery either for software product development or SaaS configuration
• Demonstrated experience of platform ownership/management
• In depth knowledge of Atlassian or comparable products – specifically JIRA & Confluence
• Demonstrated knowledge & usage of core ITSM processes
• Able to identify improvements to processes & technical configuration
  

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDCLIN2022