🌟 We’re Hiring: Patient Coordinator

Xyla, part of Acacium Group

Remote working with occasional office visits

3-6 months fixed term contract

£23,810 per annum

Do you enjoy delivering customer service over the phone? We’re looking for a Patient Coordinator to join our team and promote the value of an ADHD, Autism or combined assessment through Xyla, offering support and resources.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Patient Coordinator. Part of Acacium Group, Xyla's mental health support team provides a wide range of mental health services to support the NHS and local authorities across the UK. Our goal is to make sure everyone gets the help they need quickly and easily. We provide people with adult digital mental health support, children and young people digital mental health support, group mental health support and mental health assessments.

💡 About the Role

In this role, you will:

• Contact our clients following receipt of their booking request, to promote the service and offer support and resources.
• Conduct initial screening calls, with the aim of providing reassurance and information to convert those eligible into booking an assessment.
• Handle inbound call queries and register clients on to our service, ensuring records are kept up to date.
• Build and maintain relationships with all clients and offer a first-class service within every interaction.

This is a role where your exceptional customer service skills will really make a difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Confidence working with Microsoft packages like Word, Excel and Outlook.
• An ability to deal with challenging situations with customers, and provide effective solutions.
• Excellent written and verbal communication skills.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.
• You’ll help us maximise value by ensuring data quality.
• You’ll be part of a supportive team where new ideas are welcomed.
• You’ll have opportunities to learn, grow, and develop your skills.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance
• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Experience working towards targets and deadlines
  
• Administration experience
• Experience supporting customers over the phone

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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